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Check if the software is blocked in the general tab, if so allow it 13.

Go to System Preferences > Security and Privacy > General 12. Install the software from the downloaded file 10. Download the Kensingtonworks software from the below link Open “preferences” folder and please look for “.plist” and delete itĦ. Select “Go to Folder” and search for “~/Library” and return 5. Click on “Go” in the menu bar on the top 4. Go to System Preferences > right click on TrackballWorks > remove and also remove KensingtonWorks software. In this regard, we recommend trying to perform the following troubleshooting steps to see if the issue resolves.ġ. We understand that you are experiencing difficulties with the Expert Mouse Trackball. Thank you for contacting Kensington Technical Support.

I'm on the latest kensingtonworks software version (2.1.14) and OS X 10.14.6.Įdit it worked by following these instructions! I've tried connecting via both Bluetooth profiles and the USB adaptor. I want to set up the buttons but the kensingtonworks software never recognizes my mouse at all. I have a pro fit ergo vertical trackball.